Delivery Return Refunds
DELIVERY/SHIPPING POLICY
Shipping within the UAE:
- Shipping takes 1 to 2 working weeks by a third-party courier company.
Shipping international:
- Shipping takes 1 to 2 working weeks by a third-party courier company.
- Shipping charges is covered by the customer and delivery Fees outside UAE will be mentioned on the checkout page depending on the country and location.
Avoid any delivery delay by providing your full address along with your contact details.
REFUND/RETURN/EXCHANGE POLICY
At The Pastel Company we strive to provide exceptional service and high-quality custom products, Each product you order is uniquely crafted by our skilled tailors to meet your specific size Because of this, we do not offer exchanges or refunds
CANCELLATION POLICY
- Customer can cancel their order within 24 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 7 days for the refund transfer to be completed.